Terms & Conditions

Terms & Conditions Of Trade - please click here for Terms Of Use.

All orders made by you through the Websites are subject to acceptance by us. We may choose not to accept your order for any reason.

If the goods you have ordered are not available from stock we will contact you by email and you will have the option to:

* wait until the goods are available from stock; or

* cancel your order in accordance with our General Information section.

When making an order through the web site the technical steps you need to take to complete the order process are described in the General Information section.

Description Of Goods & Prices

After we receive your order, we will confirm by email the details, description and price for the items you have chosen at - Order Acknowledgment. If these differ from the details, description and/or price shown on the Web site and you wish to cancel your order you may do so in accordance with our General Information section.

All details, descriptions and prices for the goods appearing on the Web site are correct at the time when the information was inputted. You should check any received goods on arrival to ensure that they are not faulty.

We reserve the right to adjust the price and specification of any item on the Web site at our discretion.

Right To Withdraw Items

We reserve the right to withdraw any items from the Web site at any time.

We will not be liable to you or anyone else for withdrawing any items from the Web site or refusing to process an order.

Age Of Consent

If we discover that you are not legally entitled to order certain goods, we reserve the right to terminate your order immediately, without notice, and we will not be obliged to complete the order.

Payment

Payment can be made by most major credit or debit cards in accordance with the General Information section. Payment will be debited from your account upon receipt of of your order.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment.

Delivery & Risk

We despatch items ordered by you as they are available using Royal Mail in the UK and Surfacemail outside of the UK. The delivery charge is as set out in the General Information section.

Orders will be sent to the delivery address that you have registered in the "CUSTOMER DETAILS" section. We cannot be held responsible if this delivery address is wrong. If you wish to change the delivery address you may do so by entering the new details in the "CUSTOMER DETAILS" section. If you wish to change your delivery address and an order is "IN PROGRESS" you must contact the Customer Services team.

We will use our reasonable endeavours to ensure that the estimated delivery times set out in the General Information section are met but we cannot accept any liability for late deliveries.

On occasion items may be lost in the post. If this occurs, you must contact the Customer Services team.

Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the General Information section, you must keep good care of the goods pending their return to us.

Cancellation & Returns

Should you wish to cancel or return any of your goods, you may only do so in accordance with our General Information Section.

Security & Privacy

You should review our Security Policy & Privacy Policy (which, for the avoidance of doubt, do not form part of these Terms & Conditions of Trade).

Changes To These Terms & Conditions Of Trade

We may change these Terms & Conditions of Trade at any time.

Severance

Each provision of these Terms & Conditions of Trade shall be construed separately and independently of each other and the invalidity of any one part shall not affect the validity of any other part.

Law

These Terms & Conditions of Trade shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the High Court of England & Wales.

Our Details

You may contact us via email, by calling the Customer Services team on 01584 875824 (from the UK) + 44 01584 875824 (from outside the UK) between the hours of 8am-8pm GMT (Monday-Friday) or by writing to us at: The Vanilla Tree, The Coach House Studio, Overton Grange, Ludlow, Shropshire, SY8 4AD, UK.